Refund & Returns Policy

Return Window

You have 30 days from the date of delivery to return your GGDB sneakers for a full refund or exchange. This gives you plenty of time to try on your shoes and ensure they meet your expectations.

Return Conditions

To ensure a smooth return process, please make sure your items meet the following conditions:

• Items must be in original, unworn condition
• All original packaging, tags, and accessories must be included
• Shoes should not show signs of wear, dirt, or damage
• Original receipt or order confirmation required
• Custom or personalized items cannot be returned
• Sale or discounted items are final sale (unless defective)

How to Return Your Order

Returning your GGDB sneakers is easy. Follow these simple steps:

1. Contact Us: Email us at [email protected] or call our customer service team to initiate your return.
2. Return Authorization: We'll provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Package Your Items: Carefully pack your shoes in the original box with all tags and accessories included.
4. Ship Your Return: Use the prepaid return label we provide (for US orders) or arrange your own shipping.
5. Tracking: Keep your tracking number and monitor the return shipment status.

Refund Processing

Once we receive your returned items, our team will inspect them to ensure they meet our return conditions.

• Processing Time: 3-5 business days after we receive your return
• Refund Method: Refunds will be issued to your original payment method
• Credit Card Refunds: May take 5-10 business days to appear on your statement
• PayPal Refunds: Usually processed within 24-48 hours
• Notification: You'll receive an email confirmation once your refund is processed

Exchanges

Need a different size or color? We're happy to help with exchanges:

• Same item exchanges processed within 2-3 business days
• Different item exchanges treated as return + new purchase
• Size exchanges subject to availability
• Price differences for different items must be paid separately
• Exchange shipping is free for size/defect issues

Damaged or Defective Items

We stand behind the quality of our Golden Goose sneakers. If you receive a damaged or defective item:

• Contact us immediately upon receipt
• Provide photos of the damage or defect
• We'll arrange immediate replacement or full refund
• No return shipping charges for defective items
• Extended return window for manufacturing defects

International Returns

For international customers, please note:

• Return shipping costs are customer's responsibility
• Use trackable shipping method for returns
• Customs fees and duties are non-refundable
• Extended processing time for international returns
• Currency exchange rates may affect refund amounts